Book
Rap Course
Use
the simple courtesies that we usewhen we are writing a letter including
a greeting and who it is from. Don't expect people to have to read it from
your email message header.
Brief
is best. Keep messages short and focus on a single idea or topic.
Keep
formatiing simple so everyone can read it. Make message readable by using
spacing and subheadings. DON'T include graphics or attachments as this
can create downloading problems on email lists besides all people on the
list may not want them and they could be annoyed that they have received
them. They can also pass on viruses.
Provide
structure. Take the time to create meaningful subject headings or descriptors
for messages to help people orient to the purpose/content of information
in the message. Begin email messages with a summary, recap or excerpt of
the ongoing discussion to provide context.
Think
carefully about what you write. Always assume that anything posted could
be made quite public.
Be
kind and gentle. The online environment is a wonderful place for debate
and discussion. Be civil and considerate. Avoid sarcasm. If you read something
that upsets you, don't flame, either ignore it or wait a day and send a
rational message.
Created by Cherrol McGhee, Book Rap Manager
Updated 27 October 1998.
Return
to the Index page for Online Book Rap Course